Popular Articles

  1. Connect to a Practice

    A patient can manually connect to a practice from his/her MyMedicalLocker™ account if the practice has created a key for this patient, but did NOT email the key. If the practice has provided a printed key, the patient can manually connect with...
  2. Lab Results

    Go to the navigation on the left and select 'Lab Results'. A new screen will load with a list of all the results your Practice(s) have shared with you. Note: Labs will only show up if the practice has shared them with you. V...
  3. Text/Emailed Account Token

    If you received an Email or Text Message from your practice with a 3-4 digit token, use this method to get access to your medical records.
  4. Given an Access Token

    You were given a 9 digit Access Token If your practice printed off a letter that contained a 9 digit access token, use this method to get access to your medical records. Click on 'Sign Up' on the login screen. Enter your User ID (...
  5. Viewing Messages

    Select messages from the navigation or from the Dashboard Select the message you want to view from the messages list on the left (this will highlight in blue) The content on the right will update with the message content between the pa...
  6. Composing a Message

    Select messages from the navigation or from the Dashboard. Click the 'New Message' button from the top right of the screen. A popup should appear. Fill out all of the appropriate fields. After all the fields have been filled...
  7. Adding a Family Member

    Click the down the arrow next to your profile name. Once the list has expanded click the '+ Add Family Member'. A popup will appear for you to input the information for the new family member. After everything has been verified ...
  8. Scheduling an Appointment

    Select appointments from the navigation or from the Dashboard. Click the 'Schedule an Appointment' button from the top right of the screen. A popup should appear. Fill out all of the appropriate fields. After all the fields ha...
  9. Not Receiving Google Token

    If your Google (Gmail) account does not receive 2FA Token then follow these steps
  10. Request an Appointment

    Select appointments from the navigation or from the Dashboard. Click the 'Schedule an Appointment' button from the top right of the screen. A popup should appear. Fill out all of the appropriate fields. After all the fie...